Terms & Conditions

Please read the following terms and conditions carefully before making your booking. They contain important information concerning your rights and obligations.

For your convenience we have a version of our General Conditions translated into different languages, but the Croatian version is the only legally binding.

1. Basis of Contract

1.1 The Provider (Solo Transfers) shall sell, and the Customer shall purchase, the Service in accordance with any quotation or offer of the Provider which is accepted by the Customer, or any reservation of the Customer which is accepted by the Provider, subject in either case to these Conditions.

1.2 The Customer accepts these Conditions by placing a reservation with the provider via, without limitation, the Provider’s website (solotransfers.com), telephone or any representative agent of the Provider.

1.3 After the Customer has made a reservation, they will receive an e-mail from the Provider acknowledging that the latter has received the reservation.

1.4 The Provider or any Authorised Representative of the Provider will accept the reservation made by the Customer by sending to the same an e-mail of confirmation. The Contract will only be formed when such a confirmation e-mail is sent to the Customer. No reservation submitted by the Customer shall be deemed to be accepted by the Provider unless and until confirmed in writing by the Provider or an authorised representative of the Provider.

1.5 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Provider which is not set out in the Contract.

1.6 Illustrations, photographs or descriptions whether in the website, brochures, price lists or other documents of the Provider are intended as a guide only and the contents shall not be binding on the Provider.

1.7 The Provider reserves the right to make any changes in the specification of the Services (i) which are required to conform with any applicable safety or other statutory or regulatory requirements or (ii) where the Services are to be supplied to the Provider’s specification, which do not materially affect their performance.

1.8 Sub-contracting companies are not authorised to make any representations or claims concerning the Service unless confirmed in writing by the Provider. In entering into the Contract the Customer acknowledges that it does not rely on, and waives any claim for breach of, any such representations, which are not so confirmed.

1.9 No variation of a Contract shall be binding unless agreed in writing by the parties thereof.

1.10 Where the Provider has quoted a price other than the Price, the price so quoted shall be valid for 24 hours only or such other time as the Provider may specify from time to time.

1.11 The Provider reserves the right, by giving notice to the Customer at any time before supply of the Services, to increase the Price to reflect any increase in the cost to the Provider which is due to any factor beyond the control of the Provider such as, without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the Service which is requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Provider adequate information or instructions.

1.12 A maximum time of 30 minutes for address collections and 1 hour for airport collections will be allocated, after which time non-contact with Customers will classify the reservation to be a “no-show” and will be subject to clauses 2.2 and 3.4.3 below. For the purpose hereof, a “No-show” is defined as an event whereby a Customer (a) in case of address collection, fails to meet the driver on the agreed pick-up time at the agreed pick-up point; or (b) in case of airport collection, fails to meet the driver in the arrival hall. This means that the driver will wait in the arrival hall up to 1 hour from flight landing time and if the Customer fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show. All bookings made online or over the phone for Services to be paid cash to the driver will be secured by providing valid credit or debit card details and be charged with the full amount in the event of a no-show by the Customer. All Services paid in advance by credit or PayPal will not be refunded in the event of a no-show by the Customer.

1.13 The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Provider in order to justify withholding payment of any such amount in whole or in part. The Provider may, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by the Provider to the Customer.

2. Terms of Carriage

2.1 Customers must book their airport transfer in accordance with check-in times and guidelines provided by their relevant airline.

2.2 In case of airports’ meets, the first 45 minutes waiting time from the time of landing are free, and additional free waiting time can be requested at time of booking; thereafter Customers will be charged 2 Kune per minute. There is no additional charge for flight delays.

2.3 Prices quoted are flat rates. Any diversions, additional set downs or pickups by Customers will incur a minimum charge of 50 Kuna per diversion, set down or pickup. Prices quoted for Services that are not subsequently booked will have a validity of 24 hours.

2.4 Neither the Provider nor any of its contracted or sub-contracted drivers or suppliers will accept responsibility for loss or damage to the Customers’ luggage. Customers are responsible for ensuring that their luggage is loaded/unloaded on the vehicle at all times. The Provider or its contracted or sub-contracted third parties have the right to refuse any Customer or to make the journey due to the Customer having excess luggage which would result in the vehicle being unsafe whilst in motion.

3. Cancellation policy for consumer Costumers

3.1 The Customer will be able to cancel a reservation within 7 days of making the reservation at no cost where the start time of the Service is after 7 days of the reservation.

3.2 No reservation which has been accepted by the Provider may be cancelled by the Customer except with the agreement in writing of the Provider and on terms that the Customer shall indemnify the Provider in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Provider as a result of cancellation, where the start time of the Service is prior to the expiry of 7 days.

3.3 All cancellations must be notified by calling +385 91 985 7155 or e-mailing ask@solotransfers.com

3.4 Where clause 3.2 applies, cancellations’ times and fees:

3.4.1 Cancellations notified more than 48 hours of the time of start of the Service bear a 150 Kuna cancellation fee.

3.4.2 Cancellations notified from 6 to 48 hours prior to the time of start of the Service bear a charge equal to 50% of the quoted Price.

3.4.3 Cancellations notified within 6 hours of the time of start of the Service bear a charge equal to 100% of the quoted Price.

4. Force Majeure

4.1 The Provider will not be liable or responsible for any failure to perform, or delay in performance of, any of the Provider’s obligations under a Contract that is caused by an Event Of Force Majeure.

4.2 In the event of an Event Of Force Majeure affecting the performance of the Provider’s obligations under a Contract:
(a) the Provider will contact the Customer as soon as reasonably possible to notify the same; and
(b) the Provider’s obligations under a Contract will be suspended and the time for performance of the Provider’s obligations will be extended for the duration of the Event Of Force Majeure. Where the Event Of Force Majeure affects the delivery of the Service to the Customer, the Provider will use its reasonable endeavours to arrange a new delivery date with the Customer after the Event Of Force Majeure is over, provided that the Service is still needed by the Customer.

5. Assignment and subcontracting

(a) The Provider may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.
(b) The Customer shall not, without the prior written consent of the Provider, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.

6. Confidential Information

The Customer undertakes to the Provider that:
(a) it will regard as confidential the Contract and all information relating to the business and/or products of the Provider and will not use or disclose to any third party such information without the Provider’s prior written consent, unless the information is in the public domain other than by reason of the Customer’s default;
(b) the Customer will use its best endeavours to ensure compliance with this confidentiality provision by its employees, agents, affiliates and relatives as the case may be. This Condition shall survive the termination of the Contract.

7. Governing law and venue of disputes

(a) If the Customer is a consumer, these Conditions are governed by Croatian law. This means a Contract and any dispute or claim arising out of or in connection with it will be governed by Croatian law. The consumer Customer and the Provider agree to the exclusive jurisdiction of the courts of Croatia.

(b) If the Customer is a business costumer, these Conditions are governed by Croatian law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by Croatian law. The business Customer and the Provider agree to the exclusive jurisdiction of the courts of Croatia.